Terms and conditions


1.1 All applications to register for the event are subject to availability and you making full payment.

1.2 Confirmation (or rejection) of your booking will be sent to you by email in receipt of your booking request.

1.3 No refunds will be given in respect of non-attendance.


2.1 Our prices for attending the event are set out on the relevant registration booking form and event website. Prices may be subject to change from time to time.

2.2 Bookings made and paid for via credit card through our online registration platform will be confirmed immediately by email. In the event that you request to be invoiced, this will be automatically generated and payment is due immediately on receipt of this invoice.

2.3 If you apply to register for the event less than two (2) weeks before the date of the event we will only accept payment by a credit card, unless we expressly agree otherwise in writing. If for any reason we have not received payment in full by the date of the event you (or the attendees) will be asked as a condition of being allowed to attend the event to provide payment by credit card on the day of the event. We reserve the right to cancel your booking at any time if payment is not made.

2.4 You acknowledge and accept that on completion of the booking process you are liable for the full cost of the completed order and payment is immediately required. If payment is not made in accordance with this Clause 2, interest on the overdue balances (including any period after the date of any judgment or decree against the Customer), and late payment fees, fall due and payable and are calculated upon the basis set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).



3.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the event or the advertised speakers. We reserve the right to do this at any time. Where we alter the time and/or location of the event, we will provide you with notice of the same and will offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the event) or the opportunity to attend the event as varied.

3.2 If you are unable to attend the event we welcome substitute attendees attending in your place at no extra cost provided that we have at least 2 days prior notice of the name of your proposed substitute and have received payment in full. Please notify us of any substitutions by email: awards@thedsgroup.co.uk

3.3 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate the event as a result of an event outside our control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).